Bring the request in
Add a customer request or mention Resolve in an approved Slack channel.
CUSTOMER SUPPORT · PRIVACY AT THE CENTRE
Resolve the request. Respect the person.
Help customers with clear summaries and practical next steps, while keeping their data in mind. Privacy controls and GDPR readiness are part of your team’s everyday support.
- ✓External AI off by default
- ✓Human-only support choices
- ✓GDPR readiness checklist
YOUR TEAM’S NEXT REQUEST
Ready for reviewMC
Maya ChenOrders
A new address, checked before dispatch.
Maya needs her order sent to a new address. Verify ownership and confirm it has not shipped before making the change.
✓
Checked against your company’s policy
Review address change↗
PRIVACY & TRUST
Privacy controls. A clear path to GDPR readiness.
Decide how customer information is handled before enabling external AI. Set retention, respect human-only requests, and work through ten European privacy readiness steps with an accountable owner and evidence for each.
Built-in controls support your privacy work. Compliance also depends on your company’s contracts, deployment, and operating procedures.
Explore privacy controls✓Choose whether external AI can process requests
✓Remove expired closed-conversation content
✓Document responsibilities, providers, and safeguards
CUSTOMER SUPPORT · PRIVACY AT THE CENTRE
From a message to a resolution.
One place for the question, the context, and the action that puts it right.
Start with the useful part
A short summary, suggested tags, and the relevant policy are prepared automatically.
Take the right next step
Your team reviews the recommendation, approves eligible actions, and sees a clear record of what happened.
Useful help, beyond the payment.
From delivery changes to account access, prepare the right checks and a clear next step. Try all six workflows with fictional records, or connect your own services through the API.
Explore support actionsChange a delivery address
Verify the customer and confirm the order has not shipped.
Arrange a return or replacement
Check eligibility, available stock, and your company’s value limits.
Reschedule an appointment
Check the new slot is available and confirm the customer’s choice.
Help someone access their account
Use the identity provider’s recovery process without handling passwords.
Update communication preferences
Respect the customer’s choice about optional messages.
Handle a privacy request
Verify identity and open an access or erasure case for reviewed handling.
Connect Slack and the services your team uses.
Mention Resolve in an approved Slack channel to bring requests into one inbox. Connect order, booking, identity and preference services through a secure API, with ownership checks and approval before changes.
Give every request a clear next step.
Try orders, bookings, account preferences and privacy requests with demonstration records. Connected services require your company’s setup and permission.
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